Get help for someone else

It is hard to know how best to help someone you see who is sleeping rough or appears to be homeless.

We want to bring an end to homelessness for good and are working with local councils and organisations to find a way. We need to engage with those on the streets to be able to offer longer term solutions and help them gain access to a permanent home of their own. Here’s what you can do if you see someone and are worried.

Use StreetLink

Streetlink is the national rough sleeper referral line.  This alerts a local Outreach Team who will visit them to assess their needs. If required they will be provided with emergency supplies plus given advice on steps that can be taken to provide a more permanent solution. To make a referral visit

We will be able to support some people into accommodation immediately, but for others it might take some time. Everyone’s journey to the streets is different and so are their options away from the streets. 

Call 999

StreetLink is not an emergency service. If you believe the individual requires emergency medical attention for their mental or physical health, please call 999 for an ambulance or the police.

What happens next?

CHESS provides outreach services to rough sleepers in 8 local authorities – Chelmsford, Maldon, Braintree, Rochford, Epping, Brentwood, Castle Point and Uttlesford. Once a rough sleeper is referred our team will visit the person concerned to assess their immediate needs, providing emergency support as required.


At CHESS we want to help you get back on your feet after your recent experience. 

Please click on the button to complete a form if you want to make a referral for someone else to use CHESS services.

Call 999

If the person you have seen requires emergency medical attention – call 999 for an ambulance or the police.

Upcomming events

Caring During the COVID19

Vulnerable neighbors are still in need of critical care. Our Red Doors continue to stay open every day and you can help.